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Outbound calls to inform customers about shipment, expected delivery, delays, or failed delivery attempts.

Automated calls to confirm address and intent before dispatching COD orders to reduce RTO.

Calling high-intent customers who dropped off at checkout with offers or assistance.

Inbound AI answering questions about stock, store hours, nearest store, basic product FAQs.

Guiding customers through return eligibility, pickup scheduling, and status.

Personalized calls to inform loyal customers about sales, new arrivals, and loyalty point expiry.

Short automated survey calls after delivery to measure satisfaction.