Privacy Policy
Last updated: January 13, 2025
At ApkiVoice, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI platform and related services.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, and password. If you sign up using third-party authentication, we receive basic profile information from that provider.
Voice and Call Data
Our service processes voice calls which may include call recordings, transcriptions, and AI-generated responses. This data is necessary to provide our voice AI services.
Usage Information
We collect information about how you use our platform, including call duration, features used, API calls, and interaction patterns to improve our services.
Payment Information
When you purchase credits, payment processing is handled by secure third-party providers. We store transaction records but do not store full payment card details.
2. How We Use Your Information
- •Provide Services: To operate our voice AI platform, process calls, and deliver the features you request.
- •Improve Our Platform: To analyze usage patterns, troubleshoot issues, and develop new features.
- •Communicate: To send service updates, security alerts, and support messages.
- •Billing: To process payments, manage credits, and maintain transaction records.
- •Legal Compliance: To comply with applicable laws and protect our legal rights.
3. Data Storage & Security
We implement industry-standard security measures to protect your data, including:
- •Encryption of data in transit using TLS/SSL
- •Encryption of sensitive data at rest
- •Secure cloud infrastructure with regular security audits
- •Access controls and authentication mechanisms
Call recordings and transcriptions are stored securely and retained according to your account settings. You may delete your call data at any time through your dashboard.
4. Third-Party Services
To provide our voice AI services, we work with trusted third-party providers:
- •Twilio: For phone number provisioning and call routing
- •Speech-to-Text Providers: Deepgram, Groq, OpenAI Whisper for voice transcription
- •Text-to-Speech Providers: ElevenLabs, Deepgram, Piper for voice synthesis
- •LLM Providers: Various AI model providers for conversation intelligence
- •Payment Processors: Secure payment providers for credit purchases
Each provider operates under their own privacy policy and we ensure they meet appropriate data protection standards.
5. Your Rights
You have the following rights regarding your personal data:
- •Access: Request a copy of your personal data we hold
- •Correction: Update or correct inaccurate information
- •Deletion: Request deletion of your account and associated data
- •Data Portability: Receive your data in a portable format
- •Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us at the email address provided below.
6. Cookies & Tracking
We use cookies and similar technologies to:
- •Keep you signed in to your account
- •Remember your preferences and settings
- •Analyze platform usage to improve our services
- •Ensure security and prevent fraud
You can control cookie settings through your browser preferences.
7. Children's Privacy
ApkiVoice is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Contact Us